This high-impact, step-by-step coaching workshop employs techniques derived from Dr. Marvin Gottlieb and Lori Conkling’s book, Managing the Workplace Survivors: Organizational Downsizing and the Commitment Gap, and addresses the special issues associated with today’s technical and highly-skilled workforce.

The program focuses on the key behaviors needed by managers to ensure continuous development and top performance from the front-line employee, whether that employee is a new hire or a long-term veteran. It provides managers with state-of-the-art coaching skills to enable them to enhance the productivity of individuals and to facilitate the building of high performance teams.

Audience: Managers and Supervisors who have direct reports.

.Objectives

• To develop an understanding of the importance of interpersonal communication as a basis for coaching.
• How to initiate, plan, and conduct a coaching session.
• How to respond to employee needs and concerns.
• How to identify employee strengths and areas for improvement, and how to develop action plans

Topics

• The Five Core Coaching Skills
• Non-Defensive Listening Strategies to Encourage Employee Self-Disclosure
• The Helping Interview
• Identifying and Targeting Specific Performance Issues for Coaching Application
• Developing Action Plans for Continuous Improvement
• The Impact of Style on Coaching

Related Materials

• Book: Getting Things Done in Today’s Organizations: The Influencing Executive, by Marvin Gottlieb, PhD (1999).
• Book: Managing the Workplace Survivors: Organizational Downsizing and the Commitment Gap, by Marvin Gottlieb, PhD and Lori Conkling (1995).
• Book: Interview, by Marvin Gottlieb, PhD (2^nd Ed., 1998).
• Assessment: Coaching Style Inventory

Programs | Customization