This course will provide the participants with the necessary techniques and strategies during the fact-finding interview to get the required information and build working relationships. The course focuses on understanding the needs and expectations of the interviewee as crucial to building rapport and trust while maintaining control. Drawing from the college text, Interview, by Dr. Marvin Gottlieb, the course covers the three phases of the interview process, questioning, and listening, and how personality styles impact the interaction.
Participants identify their own consulting style using The Communication Project’s online Consultant Style Inventory. The program offers face-to-face interview practice with a series of role-plays, which may be customized to the client industry through the development and use of a case study.
This workshop can be customized to emphasize investigative interviewing, employment interviewing, performance appraisals, and discipline interviewing.
Audience: Management consultants, Researchers, Human Resources professionals, Managers, Supervisors, and other staff who must conduct interviews on a regular basis.
Customizable Format |
Duration |
| Classroom Instruction | 1 or 2 days |
| E-learning | 30- to 45-minute modules |
| Trainer or Manger led self-instruction | Self-paced |
| Course Objectives | Topics | Related Materials | |