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The Communication Project, Inc.
2601 Wyoming Blvd NE #204, Albuquerque, NM 87112
(505) 332-9244 ▪ Fax: (505) 332-9038

OUR COURSES AND PROGRAMS

Management & Leadership

Client Management Strategies
Skills for Building Stronger Client Relationships

This program focuses on the skills and perceptions required to build, assess and manage client relationships effectively. Targeting consulting engagement managers and project managers, this program is highly interactive, with 60% of the instructional time devoted to group work and role play. In addition to relevant and thought provoking content, the program uses. "case challenges" that require the participants to develop strategies for dealing with various client issues and then role play their solutions. Pre-work including a conflict style assessment and case material is provided electronically.

Audience: Managers

Customizable Format
Duration
Classroom Instruction 1 day
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
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Leading and Building High-Performance Teams

This course enables participants to develop and maintain high-performance, productive teams within their organizations, and to ensure maximum group and individual commitment in completing projects, achieving goals, and meeting objectives. Special attention is given to project teams in matrix organizations. The content is based on two books by Dr. Gottlieb: Managing Group Process, and The Matrix Organization Reloaded.

Audience: Technical and non-technical Managers and Supervisors with four or more direct reports.

Customizable Format
Duration
Classroom Instruction 1 day
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
Related Materials

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Leadership Strategies and Innovations

This dynamic workshop tackles the major components that add up to effective management. Participants are presented with some practical strategies to acquire more control and develop momentum along the management track.

Successful managers need to develop their competence with task issues like planning, staffing, allocating resources and personnel; and people issues like delegation, motivation, influencing, and coaching.

Special emphasis is placed on managing "survivors" in the workplace. A model for recommitting and realigning discontented workers is presented, based on Dr. Marvin Gottlieb and Lori Conkling’s book, Managing the Workplace Survivors: Organizational Downsizing and the Commitment Gap.

Audience: Management and Supervisory personnel.

Customizable Format
Duration
Classroom Instruction 1 or 2 days
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
Related Materials

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Coaching for Maximum Performance

This high-impact, step-by-step coaching workshop employs techniques derived from Dr. Marvin Gottlieb‘s book, Getting Things Done in Today’s Organizations: The Influencing Executive, and addresses the special issues associated with today’s technical and highly-skilled workforce.

The program focuses on the key behaviors needed by managers to ensure continuous development and top performance from the front-line employee, whether that employee is a new hire or a long-term veteran. It provides managers with state-of-the-art coaching skills to enable them to enhance the productivity of individuals and to facilitate the building of high performance teams.

Audience: Managers and Supervisors who have direct reports.

Customizable Format
Duration
Classroom Instruction 1-2 days
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
Related Materials

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Facilitation Skills

This program defines the role of the facilitator in managing group process and walks him or her through each step of the facilitation process - including analyzing types of meetings, the three meeting phases and the core skills necessary to effectively plan, conduct, and complete group sessions.

In addition, this program offers a Facilitation Toolkit and a Facilitation Planning Kit to assist meeting preparation, and the Completing Kit to evaluate meeting outcomes and establish next steps.

Audience: Managers, Supervisors, Project Managers, and other personnel who lead work groups.

Customizable Format
Duration
Classroom Instruction 1 or 2 days
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
Related Materials

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Negotiation Skills

To provide participants with elements of structure and process to increase their likelihood of success when negotiating. The course covers planning, bargaining, trading-off, and the nine basic negotiation tactics. Practice is provided through case study and role play. Techniques employed in this course are derived from Dr. Marvin Gottlieb and Dr. William J. Healy’s book, Making Deals: The Business of Negotiating.

Audience: Managers and Supervisors, Sales, Marketing, Technical, and other staff who negotiate with clients or vendors.

Customizable Format
Duration
Classroom Instruction 2 days
E-Learning 30- to 45-minute modules
Workbooks Self-paced instruction
Objectives
Topics
Related Materials

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We work with you to create more effective teams