Managing Stress

MANAGING STRESS

This is a practical job-related stress workshop that focuses on the two main issues that downgrade quality of worklife: the stress you bring with you to work and the stress created in the work environment. Participants are given self-assessments to measure their level of stress and susceptibility to various stressors. They learn techniques for relaxation, and for developing less stressful relationships on the job. The difference between assertiveness and aggressiveness is discussed, and participants practice stress-reducing assertiveness techniques. The issue of stress management is tied to internal and external customer service.

Audience: Managers, Supervisors, and Customer contact personnel working in a high-pressure environment.

Customizable Format

Duration

Classroom Instruction 1 day

Web-based Distance Learning 30- to 45-minute modules

Workbooks Self-paced instruction

Course Objectives | Topics | Related Materials

Objectives

Understand the major sources of stress and coping behaviors.

Distinguish between positive and negative stress.

Identify, discuss, and decrease causes of job-related stress.

Identify and practice a variety of stress-reducing techniques to alleviate professional and personal stress.

Develop an action plan to achieve maximum professional and personal well-being and effectiveness.

Topics

Defining Stress and Its Causes

Physical/Psychological Reactions to Stress

Dealing with Job-Related Stress

Developing Stress Solutions through Support Networks, Self-Talking, Nutrition, Exercise, and Relaxation Techniques

Goal Setting and Action Planning

Related Materials

Assessment: Life Style Inventory

Assessment: Personality Questionnaire

Assessment: Cardiac Risk Profile

Programs | Customization

Customizable Format	Duration
Classroom Instruction	1 day
Web-based Distance Learning	30- to 45-minute modules
Workbooks	Self-paced instruction
Course Objectives \| Topics \| Related Materials